Contact

1. Member support

For member support, account access issues, platform questions or product research tool issues, contact:

This is the best route for existing members who need help with their DropResearch Hub account or the member platform.

2. Billing and subscription questions

If your query relates to a Stripe payment, cancellation, invoice, trial or subscription status, please contact support and include the email address used for your DropResearch Hub account.

• Account email address.
• Date of the payment or attempted payment.
• Short explanation of the billing issue.
• Any Stripe receipt or invoice details you have available.

3. General and business enquiries

For general questions, partnerships, media, collaborations or business enquiries, contact:

4. Privacy or legal requests

For privacy questions, data requests, policy questions or legal notices, contact us through support.

Please include enough detail for us to identify your account and understand the request. We may need to verify your identity before responding to account or data-related requests.

5. What to include when contacting us

To help us respond properly, please include:

• The email address linked to your DropResearch Hub account.
• A clear description of what you need help with.
• Relevant screenshots, error messages or page names where useful.
• Billing references where the issue relates to payment.

6. Response times

We aim to respond as soon as reasonably possible. Response times may vary depending on the nature of the query, weekends, public holidays or busy periods.

If your query is urgent because you cannot access your account or you believe there is a billing error, make this clear in the subject line.